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7 Free Brand Reputation Management Tips

What exactly is online brand reputation management (BRM)? Basically, negative or malicious press in SERPS (search engine results pages) can be combated by creating positive content or and knowing where to post or submit it. If the positive content is deemed by the search engines to appear on more integral websites, the negative rankings will be pushed farther and farther down the SERPs until that post by a disgruntled blogger is on page three and your good name has been restored.

Brand reputation management and search marketing were once very separate entities but with the emergence of blogs, forums, social media and other user-driven content sites, they now must be performed in tandem. You don’t have to be a skilled programmer, or even know how to build a website, to get your opinions online anymore – This can be a very scary prospect for any company. If you’re not scared, you should be. Boo.

How do you combat a high-ranking negative reference to your name or company? Luckily, it is far easier to attain good rankings for a business or domain name because there is far less competition for these words than for the goods or services they provide. It is also reasonable to push down negative rankings for individual people’s names. But not always, obviously. If your client’s name is Gavin Wunderschnitzen, you’re laughing. If your BRM services have just been retained by John Smith, just give him his money back now.

The same blogs, forums and social media sites which can be used to negate or slur a brand, can be used to defend it. Here are some of my methods, and I look forward to your feedback and tips on the subject. Lots of folks are selling BRM as a service nowadays, but before you cannibalize a considerable part of your marketing budget because some 12 year old with a Bebo account and a crap in their diaper didn’t like one of their Christmas presents, consider the following Free BRM tips.

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Customized RSS Feeds: Search Marketing Godsend

I am a small fish in the Search Marketing Blogosphere, and I make no mistake about it. Let’s get that out of the way right now. SEM is a snowball, the Wild West, an unidentified organic lifeform frigging with colonists on LV-426 (nerd alert). One of the only ways to stay on the cutting edge of this strange new beast is to read a staggering amount of related blogs every day. It’s hard to get through them all, and taking a few days off leaves you with a backlog that makes it tough to try and put a dent in all the posts at all. My point is, I have to choose the personalities I spend my time with very carefully.

There are my trusted favorites, and my new fancies – all of whom have proven themselves to be sources of hard information and advice, and not just links to other people’s information and advice. Many SEO blogs point to other SEO blogs with little original content. There’s nothing wrong with that if you’re looking for high-level industry happenings. But I have to concern myself with straight poopy poop dope, and little else. Practical tips and strategies that go into painful detail are what I need, and aren’t just general blabber about ‘social media’ and how important it is right now. I have a housepet that could tell you that.

So as I make my bones as an SEM blogger, speaking largely at the moment into a vacuum, it’s time to decide what side of the road I want to stand on. I’d like to eventually be considered as some sort of twisted marketing resource, so my new SEO Tips category is thus born unto the Pony. I’m no knowledge hoarder, people. And with no further ado, here is the first:

The Yahoo! News RSS feed usually looks great when aggregated, as opposed to Google News which can look absolutely terrible. The Y! articles don’t usually double up from multiple sources, and the 100 word excerpts look like you painstakingly wrote them yourself. The best part is yet to come – the feeds are completely customizable. You can create an RSS feed, which is fully compatible with Squidoo, HubPages, Google Reader, BlogLines, etc. simply by typing in your desired keywords. Be sure to visit the feed customization page and bookmark it immediately (scroll down to get to the form). Here now are some practical applications:

  • You can employ exact search criteria with quotes to pinpoint and filter content.
  • Build a feed for your company or website name to monitor brand reputation around the web. Read it every morning.
  • Use feeds on any number of social media sites where RSS is enabled for great updated content.
  • Build Squidoo Lenses, HubPages, etc. about your company and filter in new Press Releases mentioning you automatically.
  • Hook up easily locatable RSS feeds near the tops of your pages for easy syndication. This is a core best practice of social media marketing: make your original content easy to bookmark, vote, syndicate etc.

And, I’m spent. I sincerely hope that this – or some of my future battleground tips – set off a spark in your head that wasn’t there before you started reading. Although if you literally have sparks in your head, you probably have more important things to worry about.

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