Is it a business directory? Is it a business networking site? Is it an overzealous hybrid destined to over-extend itself and die on the vine? For our purposes today we’ll refer to them as “biz sites” and it can’t hurt to familiarize yourself with the wide range that are available. They’re free to use, easy to sign up for and potentially helpful to your company or agency in a wide variety of ways you may not have realized.

Although LinkedIn and Plaxo have an imposing headlock on the B2B and B2C business networking space, there are a lot of others jockeying for position whom you likely haven’t even heard of - let alone begun to utilize. Although taking the time to register your own company or that of a client on these “2nd-tier” networks probably won’t result in the flood of direct traffic, leads or new contacts that the major players may have driven - there are still very tangible and numerous benefits to taking the time to build yourself a presence on each. These are listed in no particular order as I recommend them all as part of any comprehensive ORM or SEO effort:

Social Networking Sites for Business

1. My Cubicle Space: Their stated mission is to provide a search engine platform where any business can promote their product or service in a creative way to the fore front for millions of people. Free to use and includes press release submission, blog and keyword targeting capabilities. HQ: Watertown, MA.
2. Ryze: Members get a free networking-oriented home page and can send messages to other members. They can also join special networks related to their industry, interests or location. The local features are particularly impressive and should be perfect for businesses with physical store locations or service areas. Both free and paid options exist. HQ: San Francisco, CA.
3. Ziggs: A definite fore-runner of the emerging LinkedIn competition, Ziggs allows you to build a profile, network, post jobs and other classifieds and is strongly marketed as an online brand management resource. HQ: Boston, MA.
4. Naymz: Naymz’s solid tagline “Empowering Reputable Professionals” relays their understanding of ORM’s massive importance. If you maintain a decent “rep score”, based in large on how many people you get to vouch for you and therefore refer to the site, they will create a Google ad for you with a budget of $10. HQ: Chicago, IL.
5. FastPitch: Billed as a “professional social network”, Fast Pitch has added an impressive amount of useful features during their short existence including a press release submission option, blogs, event calendars a helpful tour, some early integration with other social networks and the ability to see a list of other online members. HQ: Sarasota, FL
6. Spoke: I like the fact that Spoke features rotating member profiles on their home page. They heavily tout the lead-generation potential of their network as a strength, possibly making it more apt to attract those with B2C lead generation as opposed to networking priorities. HQ: San Mateo, CA
7. Zoom Info: One of the more established sites on this list, Zoom Info has been around since 1999 and according to the home page has over 42 million people and 3 million companies as part of their database. The site is clearly defined for three specific purposes: searching for people, searching for companies and searching for a job. Personal profiles are free to create and company profiles are apparently coming soon. HQ: Waltham, MA.
8. Konnects: No identity crisis here. Konnects is a B2B networking site with a very human-oriented feel. Lots of headshots, rotating newest member list on the homepage and a big focus placed on physical events. Free to sign up and you can request via email a “group” for your organization which I am assuming means an eventual quote on a branded community. HQ: Tacoma, WA.
9. Upperz: The “social network site for professional use” has a long way to go before nipping away at anyone else’s market share, but the latest member blog postings and media gallery featured on the front page are a bit of differentiation. A serious lack of company (I can’t tell for the life of me where they are head quartered) or feature information puts Upperz on my “maybe someday when I have a lot more free time” list.
10. Direct Matches: It sounds and frankly looks a lot like a dating site, but Direct Matches is aimed at business people. Their mission states that they are the first site to “deploy a multi-matchmaking system that helps people locate everything from business contacts to finding friendship and dates online”. I spoke too soon. Perhaps they are over-reaching but the dating angle is certainly unique - and potentially the basis for an equally unique sexual harassment suit. HQ:
11. Xing: The “first Web 2.0 site to go public” definintely looks the part. The clean design, mobile capabilities and numerous mentions in top trade publications make it 2.0 all the way. Purporting to transcend all countries, languages and industries - Xing is definitely a must for professionals who do a lot of business internationally. HQ: Hamburg, GER.

Business Networking Sites for Direct Traffic
How many of today’s most successful web entities started in a dorm room? What is small time today might be huge tomorrow and even if you don’t start immediately having your door beaten down by contacts and customers who find you via Zing - you never know. It’s also important to take into consideration where some of the new or lesser business networking sites may have a strong foothold internationally. Even if a given biz site is only big in Asia it’s still going to provide you with a brand new link. Considering the supplemental benefits we’re discussing today I believe they are worthwhile if well designed and well intentioned - regardless of a site’s current popularity.

Business Sites for Search Engine Optimization
Unless you’ve been exiled to Siberia for the last two years you know that building one-way, incoming links to your website is an enormously important facet of SEO. All of the aforementioned sites allow you various levels of link inclusion. Some limit you to a URL, some automatically link the URL with the company name you input and others allow for the embedding of links in HTML-friendly summary sections allowing you to craft the hyperlink text to your target keyword specifications. A few hours spent creating presences on all of the aforementioned sites is going to be of better SEO value than a week of submissions to crummy “directories”.

Business Sites for Online Reputation Management
On many of the sites I list below you can get your company or personal name into the URL, header tag, title tag or a combination. As these three elements are held in very high regard by search engine algorithms, biz sites can be tremendously helpful for online brand reputation management. If someone Googles the name of your company, for example, and finds your dedicated page on Spoke - that could mean a negative blog post from a critical customer being pushed down to the second page of the search results for a potential one.

Do you use a similar biz site that hasn’t made our list? Am I using terminology or descriptions that can be tightened up (one of the things that perplexes me about this space is how to properly categorize the different sites)? Do you represent one of the sites listed and want to provide a little more info? Please let me know and we’ll keep this post evolving. Get networking/SEOing/Reputation defending and I look forward to your additions and comments.

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Still Another Update: www.RegisterFlies.com

Another Update: Enom has stepped up to the plate and completely severed their ties with RegisterFly. They have created an FAQ which will allow you to transfer domains from RF back to Enom. Since our domain is technically expired, this is going to be an even bigger hassle than a normal domain push. I am going to call Enom in the morning and see what can be done. I have also backordered the domain in question through GoDaddy in case I get lucky. Pray for the kids.

Update: Apparently we are not alone. Has RegisterFly.com stolen our domain name? “It seems RegisterFly has gotten themselves into a lot of trouble recently for their practices and have been banned by Enom from registering domain names in the future.” Who else has this happened to, and what can we do about it?

I have never blogged for the purposes of evil before. In fact, I pride myself on my burgeoing online reputation management abilities. I do so now only because I have come up against service provider treachery the likes of which would make Carol Beer cringe. “Domain registrar says no.”

I help run a website for a non-profit community center here in Boston’s North End. I took over webmastering duties when the first guy moved away and I never bothered to transfer the domain name to my registrar of choice. I didn’t see the need. Instead, I left it at RegisterFly.com with whom I had no prior dealings. I am not going to play the ‘who let the domain expire‘ blame game here. I had access to the RF account - but I did not renew it before it technically expired (never got an email telling me expiration was imminent like I do everywhere else) and one day in December I got a panicked call from one of the center’s principals wondering why the site was down.

Long story short - it is two months later and after a barrage of calls to RegisterFly and its controlling entity, Enom, the site is still down and the domain unrenewed. I have moved it to a .org as a plan ‘B’, but refuse to rest until someone has at least explained to me why we’ve been ignored to the extent that we have. RegisterFly support tickets simply tell me there is a delay and to ‘just wait’. Enom doesn’t know we’re alive.

Yes, I am in a vendetta sort of mood tonight, but I’m also hoping a few tags will draw some Technorati traffic from folks who are experiencing the same issue with this collective set of jokers. It would be a shame if someone at the Boston Globe caught wind of my non-profit being cornholed in this fashion. I played a cop in the fundraising play this year, for goodness sake. I wore makeup. I’m pissed. We’re only trying to help the kids, Enom. Do the right thing and call a brother. I did a little research to no real avail - Does anyone know what the heck is going on with these two companies?

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What exactly is online brand reputation management (BRM)? Basically, negative or malicious press in SERPS (search engine results pages) can be combated by creating positive content or and knowing where to post or submit it. If the positive content is deemed by the search engines to appear on more integral websites, the negative rankings will be pushed farther and farther down the SERPs until that post by a disgruntled blogger is on page three and your good name has been restored.

Brand reputation management and search marketing were once very separate entities – but with the emergence of blogs, forums, social media and other user-driven content sites, they now must be performed in tandem. You don’t have to be a skilled programmer, or even know how to build a website, to get your opinions online anymore - This can be a very scary prospect for any company. If you’re not scared, you should be. Boo.

How do you combat a high-ranking negative reference to your name or company? Luckily, it is far easier to attain good rankings for a business or domain name because there is far less competition for these words than for the goods or services they provide. It is also reasonable to push down negative rankings for individual people’s names. But not always, obviously. If your client’s name is Gavin Wunderschnitzen, you’re laughing. If your BRM services have just been retained by John Smith, just give him his money back now.

The same blogs, forums and social media sites which can be used to negate or slur a brand, can be used to defend it. Here are some of my methods, and I look forward to your feedback and tips on the subject. Lots of folks are selling BRM as a service nowadays, but before you cannibalize a considerable part of your marketing budget because some 12 year old with a Bebo account and a crap in their diaper didn’t like one of their Christmas presents, consider the following Free BRM tips.

1. Well-written, newsworthy press releases are a great BRM tool for simultaneous direct traffic and SERP manipulation. Even if you’re using free PR networks, they will still make a visible impact if your targeted name or company is reasonably unique. Ask your client if they have any existing traditional releases that you can repurpose online quickly.
2. Build a Kiva.org lender profile page for your client. You’ll probably want to donate at least $25, but there’s no harm in building your karma while building your rank. Google seems to treat Kiva with very high regard. Hat tip to Dan Zarrella for this one.
3. Build Squidoo lenses and HubPages for your client. Use their name in the title and URL - as in both cases you get to pick it yourself - and it is static. This works absolute wonders, regardless of whether or not your lens on Sea Monkeys made any affiliate revenue last year. Oops, that’s mine.
4. Build a Blogger account for your client, and use their name in the title and URL. Don’t fret too much about content - use their mission statement or About Us page and split it into a few posts. Leave it to simmer and watch what happens.
5. Social Media/Networking sites with more of a professional audience - Your LinkedIns and your Facebooks as opposed to your Friendsters and MySpaces - will get indexed quickly and rise just as fast. Build profiles for your clients, post haste.
6. The next step is indexing - Now that you’ve built 7 profiles, a blog, 2 lenses and a hub what next? Get it all spidered lickety-split by linking to each from the sidebar of the blogger account you just created and then linking to that from your client’s site - or another juicy property that gets crawled regularly.
7. Build a custom RSS feed for the phrase you want to protect. Use the Yahoo! News tool to watch for negative stories or press releases, and a Technorati feed to monitor the blogosphere. This way, you can start to battle any negative mention of your client before they’re even spidered.

Those are my quick tips for the tightwad - and boy do they work wonders. For a more comprehensive guide which includes paid options visit Andy Beal’s take on Online Reputation Monitoring.

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